Operations Management - An Integrated Approach Case Study - 4

Operations Management - An Integrated Approach - Case Study Example The bank is concentrating on a customer-based change, in a bid to exacerbate its competitive advantage. Staffing, layout, and facilities are the critical targeted aspects in the customer service pursuit (Dan Reid & Sanders, 2005). The operations management should further account for an all-around treatment of operations components. These are quality, speed, dependability, flexibility, and cost (Dan Reid & Sanders, 2005). Since the bank is concerned with the customer aspect, the cost factor does not count in the required changes. However, it is important for the management to ensure that the bank operates within budget. The bank’s strategy to enhance its competitive advantage should target quality of its financial services, the speed of service at all levels, institutional dependability and flexibility of financial services to suit the different customers served. Facility upgrades will also complement these undertakings. A strategy tailored towards cutting costs rather than promoting customer service would require operational adjustments and re-adjustments where possible. Cutting on costs means that no additional costs can be incurred, and the already observed budget should be on the verge of declining. The improvements aforementioned in question two may need to be re-evaluated. The primary concern would be to enhance efficiency and effectiveness of the already functioning system in the bank. Facility upgrades may not be employed, but the quality, speed, dependability and flexibility aspects can be redesigned to become more efficient at the current or even lesser  budget.